Frequently Asked Questions
Q: Where can I find the Terms of Service and Privacy Policy for aplustext.com?
You can read our full Privacy Policy here. You can read our Terms and Conditions here. There will always be links to these documents at the bottom of every page on the aplustext.com website. You are encouraged to read over these documents in their entirety.
Q: After you create an account ... what next?
We will send you free credits to try out our system. Once you are satisfied, buy some credits from this website and begin to send messages. Refill your account as your credit begins to run out.
Q: What if I didn’t receive my free credits?
There are two common reasons this may not have come in: the wrong email address was entered during sign-up, or the email got caught up in your junk mail filter. First, check your junk or SPAM folders to verify the email is not sent there. If it is, please ensure that you enter our email domain to your service’s white list. If not you may want to re-enter your email address or use a different email address to receive your free two credits to try this service.
Q: Why do I need free credits?
We need to make sure that that during trial the proper email addresses and cell phone numbers are registered in our system. Otherwise, we can't guarantee your messages will be sent and received properly. To do this, we need to confirm that the email addresses and cell phone numbers you type in are correct.
Q: Will you accept payment from my country?
We use Paypal as our payment processor. Aplustext.com can only process payment from countries on their network. Presently they support a network of 190 countries and regions. While the list may be updated, a few countries are not supported at present. Click the link below to see the supported countries: https://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside
Q: I sent an SMS message using aplustext.com, but the recipient never received it. What happened?
Over 99% of our SMS messages arrive, sometimes within seconds or within the minute you pushed the send button….unfortunately, sometimes problems do occur. These problems when they occur, are given immediate attention to resolve them in the shortest time possible. Such problems may be associated with the following:
- Our network partner in the country you are trying to reach may be experiencing temporary service problems.
- We may be having temporary service problems our selves
- Make sure your messages are in the correct international format (don't forget to use the country code!)
Q: Does aplustext.com allow me to send SMS text messages in other languages... such as Chinese, Korean, Arabic, or Swedish?
Yes, aplustext.com supports the Unicode standard. However, please be aware of the following:
- The recipient’s phone to must be able to read Unicode (not all phones do).
- When you send a text message in Unicode, your message can be a maximum of 70 characters. If you go over 70 characters, your message will be split into two (or more) SMS messages.